Category Archives: Computer Enthusiasm

How do Phishing scammers get your personal information?

Today I got email that pretended to come from Ebay, in the form of a fake invoice that is actually bait to get you to click on one of the links in the message.  This is known as “phishing”, as explained on Wikipedia.

Now this particular message was sent to the wrong email address.  I use a unique email address for each online merchant or other purpose such as forums and any other kind of sign-up.  The particular service I use, and have been happy with for many years, is https://www.sneakemail.com.  It is handy for me to keep track of order information and forum sign-up data too, for low-to-medium security purposes (I keep passwords for banking sites and such in a password vault).

So, when I got this scam email, I knew that it was not really sent from PayPal.  It was sent to the address I used for Things From Another World, “best online store to buy comics, graphic novels, manga, and pop-culture collectibles!” and apparently to have your customer information stolen, too.  I used this email address on an order made January 3, 2006, for the Serenity comics, in case you’re interested.  That’s just to point out how Sneakemail helps me track these things.

So now their customer database winds up in the hands of criminals.

This is not the first time it has happened.  Other companies have been caught at supplying email address and perhaps first/last name (and who knows what else?) to those who then send spam or phishing email.  Most of the time they totally ignore repeated inquiries to their customer service, support, help, or other email addresses.

But when I have gotten an answer (e.g. from dyndns), it usually turns out to be blamed on the company they use for their newsletters, and they promise that it only included non-sensitive information.  So, that’s another reason to be sure to un-check any kind of newsletter subscription that they usually have on the check-out page.

Now, with Sneakemail, I can activate greylisting on an individual address, set up filtering (which is handy for addresses used for mailing lists and forums) to only allow through the intended correspondent, and, when necessary, disable or delete that individual address.  Deleting the address I used to place orders with TFAW or Oratec, does not affect any other address so all my other correspondence is not bothered.

Update May 11

I received a reply from someone at TFAW.com dated Friday afternoon.  That’s about a 24-hour turn-around, which is remarkable in these cases.

She said, (bold mine)

Thank you for contacting us, and notifying us of this matter.  We definitely do not rent or sell out any customer information at all, and any information provided on our site is kept completely confidential.  We do list our privacy policy confirming this in our site’s help pages that you can review at the following location: http://www.tfaw.com/Help/Privacy-Policy___35   We had our technical team look into this matter and have confirmed that there have not been any compromises in security on our end.  We definitely understand your concern on this matter, but rest assured no personal information has been passed along or obtained from our site.  We here at TFAW.com take privacy concerns very seriously, and actively ensure that all information is kept safe and confidential.

And also invited me to forward the message with the headers, for them to keep on file (not to further analyze?)

If I read that correctly, they didn’t give information to anyone such as a mailing list company, and nobody ever accessed their data surreptitiously (meaning their detection would be flawless even if the access control isn’t).  So what’s left? Deliberate access by someone on the inside.  Somehow I don’t think that’s what she meant.  Maybe email was gathered in-flight from their outgoing confirmation mail (the only time that address ever appeared in an email before the spam) only to be held for a couple years before being used for spam.

If some third party is listening in on email transit, I think there would be worse effects than just use of the address much later: such a person would have the receipt, invoice, and whatnot, containing order numbers and account information and could immediately spoof that person at that store, read the mail sent for a password reset, and go nuts.  However, the current state of security on email sent between parties on normal ISPs is far from tight.

July 28, 2014 — The Sock Company

I got another PayPal phishing message, this one sent to the email address I used with Thorlos socks.  I like their socks very much, and my notes indicate that it’s cheaper to order from them directly because of free shipping, unless the order is more than $55 in which case it’s better to by from The Sock Company.  I’m sure prices have changed since I first ordered from them in 2005, but that is an illustration of the kind of records I keep and why I’m confidant that nobody else would know of the email address to which I’m receiving these messages.

September 4, 2014 — Kingwin

Another occurrence, this time from Kingwin.  I emailed their tech support two years ago with questions about their USB SATA Dock products.  At least this time there’s no customer information with them, but only my name and a (unique) email address.

June 18, 2014 — LightRocket

I got an ad promoting something called LightRocket, sent to my historical original email address.  What I mean by that is once upon a time the Web was a nicer place and my email address was published on my web pages and various publications.  I still maintain it, but it’s only used by “cold calls”.

When I wrote back asking how I got on their mailing list, I got a real reply from someone in short order.  That’s nice, and hopefully I’ll find out something.  I’ll revise this report as I learn more.

January 4, 2015 — OEM PC World

I’ve ordered flash media from time to time from OEM PC World, most recently in July 2013.  Now I’m getting dozens of emails for mail order brides.  I’m sure that’s not really in their catalog, so how did these purported women get my contact info from them?  Interesting that a company that’s been “the world’s memory value leader” for over 15 years doesn’t have an email address itself, but can only be reached via a web form.

I received a real reply from someone later that same day.

Ongoing…

 June 2015— Paradigm Speakers tech support

I wrote Paradigm Speakers support email on 23 June 2014, and one year later I started getting PayPal and Apple ID Phishing email.  It wasn’t until November that I noticed some leaking through my normal spam filter, but I see it goes back at least to June 3.

In December 2016, I’m still getting junk from them (56 over the last 30 days), with nothing resolved.

December 4, 2016 — IcyDock

I got a PayPal Phishing email that slipped through my filters, that was sent to an email address used for product registration for Icy Dock, on November 21 2011.  Is this just the first to slip past the filters?  I checked the sneakemail stats and it was the only email to that address in the last 30 days.  So, the security breach of customer info is recent perhaps.

I contacted Icy Dock Sales, and quickly got a serious reply from a representative.  It’s refreshing to see that a company not only reads and responds to their own email, but gives a serious reply rather than some canned blather or blanket denials.  So, Kudos to them!

It would be great to discover if some particular 3rd party service were responsible for many of these incidents.  It would be possible if companies took it seriously and noted who was given customer information and when.  A culprit would show up as being common to many of them.

 

 

Input

When you work with the computer all day, the human-machine interface is of critical importance.  I spend all day typing, so the workstation should optimize my ability to work rather than getting in the way.  So it is well worth putting some attention into getting right.

Here is a photograph of the “input” portion of my work desk:

kb-overview

Main Keyboard

It’s mostly all black, so it is hard to see in the photograph I’m afraid.  And I do mean all black—the keys are solid black with no labels.  Visitors are surprised by that, and I point out, “neither does a piano.”  This is a Das Keyboard II, featuring Cherry MX mechanical switches.  It is a little different from the third iteration that was introduced in 2008, in that it does not have an internal USB hub, has a matte surface, and is a fully rectangular case, something that I make use of.

Using an unlabeled keyboard does indeed make one a better typist.  The first time I learned to type was on a mechanical typewriter that had belonged to my grandfather.  The buttons were small and round with nice gaps between them to catch your finger instead!  The keys needed to be depressed a long distance and with great force.

I wasn’t that great at touch-typing and had to look at the keyboard.  It was once I became a professional computer programmer (late ′80′s) that I decided to better learn to touch type without looking.  I used Typing Tutor software, and learned the normal letter area quite well.  Typing forum posts and other prose writing, I easily made 60wpm.  But, I never really learned to “touch type” the funny characters like {} and &.  They are rare in prose, but bread-and-butter for programming languages.

I’d always appreciated a good quality keyboard.  Typing confidently with speed means not having the keys slide from side to side, and having a better feel than a cheapo keyboard.  When PC computers started getting cheap (shoddy!) keyboards, I found the Keytronics KB-101Pro, which I wore the labels off and started to wear down the plastic on some of the keys to a noticeable extent.  Eventually common keyboards improved in quality and an inexpensive keyboard from a stock PC was not too bad, and an inexpensive after-market keyboard was only subtly inferior to a high-end one.

A high-quality keyboard that was unlabeled made sense.  The labels wear off anyway, and you are not supposed to look while you type.  I recall someone improving upon the normal “don’t look” instructions for learning how to type well by using a box that hid it from view.

After I got this one, I had to learn all those funny keys that were not covered under lessons.  If I hit the wrong button, I could not cheat by looking at the labels.  I really had to learn them.  For letters and most other keys, I didn’t notice the difference because I never needed to look anyway.

Today, the only keys I ever worry about are the three to the right of the F-keys.  They are so rarely used at all, and never for their original labeled purpose anyway.  (Now I use them for different varieties of screen capturing.)

Keyboard Extension

kb-closeup

In this close-up you can see that there is another row of keys above the normal top row on the keyboard, and these are white.  Actually, they are hand-written labels under a clear flat cap.  This is a 16-key X-Keys stick.

The idea is pretty simple:  16 buttons, and USB.  But the software it came with was utterly useless.  The MacroWorks software could only issue codes for keys that you could already type!  I guess that’s for sending whole words with a single button, but I was specifically wanting it for characters that were not already on the keyboard.  I tried to hack the saved file format, but the software didn’t like the codes anyway.  I tried to use the plain USB keyboard mode and program it with codes that are defined but not on my regular keyboard (there are actually a bunch more F-keys than 12, and a few non-US keys) and then use other software to map those to what I really wanted; but that didn’t work either (I don’t know if it was the XP operating system or more funny business with X-keys).

Almost ready to give up, they pointed me to the Developers Kit.  Using the DLL they provide, I obtain the keypress.  Then it is trivial to call the Windows API function SendInput with the Unicode character.  Their original MacroWorks software installed a bunch of device drivers for a fake keyboard and fake mouse.  I asked why they didn’t just use SendInput — Win95 compatibility or some other features?  They never answered, but the next version of MacroWorks did not install a bunch of drivers.

My motivation for getting a keyboard extension was writing a chapter of text full of things like “1.23×108 kg∙m∙s−2

Trackball

To the right of the keyboard is a Kensington trackball.  It nicely matches the black motif, but that’s simply the color they sell it in.  Years ago, I realized that reaching for the mouse was not at all ergonomic.  Having piles of stuff on the desk doesn’t help either!  So I tried trackballs.  Many are too poorly made and are useless.  I actually liked the Microsoft model, but eventually wore down the ridges on the scroll wheel and they stopped making it so I could not get another of the same.  Other “ergonomic” trackballs I’ve tried make the mistake of thinking that one size fits all.  When the placement is for hands three sizes too small, it becomes the exact opposite of ergonomic.

Kensington has made professional trackballs since before mice became mainstream.  And their classic model is hard to improve upon for the actual ball.  Some day I’ll make a mod to add mouse buttons on the left side of the keyboard.

Shuttle

To the left of the keyboard is another gizmo, a ShuttlePro2.  This was recommended for use with some software I was using to edit video.  Since it can be programmed to issue keypresses for the jog and shuttle actions, it can be made to work with other software that doesn’t specifically know about it too, if you watch out for where the cursor is or what control is activated.  It’s basically a must-have for video editing and quite helpful for audio too.  For other programs it’s a bunch of extra buttons too!

Wacom  Tablet (not pictured)

For photo editing, I use a 9×12 inch Wacom tablet.  I got it around the year 2000, so I’m worried that they will stop supporting it although it works fine and there is no real reason to get a newer one.  What the trackball can’t do well, a mouse isn’t very good either:  try writing your name in a painting program with a mouse.  The stylus is the tool to use.